Surf City Nissan

Dear Mr. Smith:

I wanted to express my sincere gratitude for the work Mike Uribe performed in helping my daughter with her '07 Nissan Versa.  Mike went the extra mile in helping to get the car repaired in both a timely and cost-efficient manner.

My wife, Noreen, and I purchased a '02 Nissan Pathfinder at your dealership three years ago and you have always treated us well but this is the first time we have had to work with Mike.  His service to us was very professional and courteous.

We have recently moved back to Huntington Beach and due to Mike's efforts we will bring all our future auto service needs to Surf City Nissan including my '00 Honda Accord.  Of course it goes without saying we will endeavor to make our future automobile purchases there as well.

We look forward to working with Surf City Nissan and Mike Uribe in the future.

Bruce M.,

Dear Mr. Larry Smith,

I'd like to compliment one of your employees, Mitch, for the excellent service he provided my wife and I.  Mitch sold us a 2008 White Nissan Pathfinder last Sunday that my wife and I are excited to own.  It was our first experience purchasing a vehicle ever from a dealership. It was particularly a delightful and helpful group of people that I'm sure your very proud to have work for you.  It was ten o' clock at night and in total, 6 of your employees remained to make sure our experience was a positive one.  From the initial greeting of Flavio, to working with your financial director John, to your dedicated worker who washed and detailed our car, we loved the overall professional customer service!  However, Mitch's professionalism and ability to inform us of our Pathfinder amenities to the actual test drive exceeded our expectations.  He truly sold us the vehicle and we're very happy and excited with the buy!  When I introduced it to my 2 year 8 month old daughter she said, "Wow, that's my car"?

Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Mitch and refer all of my family and friends for years to come.

Thank you Surf City Nissan

Richard & Zoila S.,

Mr. Smith,

I wanted to write a letter to let you know how much I appreciated the service I received the past couple days as I had my car serviced as well as purchasing out my lease.  The team that assisted me were all completely friendly, helpful, professional and willing to assist in any way they could.

JP oversaw the purchase of my vehicle from the beginning to end, making sure everything was being handled well.  Mitch Linderman was very friendly and very comfortable to work with, not putting any pressure on my transaction.  He even gave me a ride home as my car was being serviced!  He felt more like a friend helping me with my purchase than a sales person.  John Cunningham made the numbers work and got me the deal I was looking for, explaining everything clearly along the way.

Overall, I had a very positive experience and feel it necessary to let you know, as the GM, how well I feel your staff is doing.  Please feel free to let them know about this letter, and tell them to keep it up!

Thanks!

Dave A.,